Warranty Policy
Updated: April 2025Warranty coverage depends on the product brand, seller commitment, and applicable manufacturer terms. Always check the product listing for specific warranty information.
Types of warranty
EligibilityProducts on Ocean Bazar may carry one or more of the following warranty types:
- Brand / manufacturer warranty — serviced at brand service centers
- Seller warranty — replacement or repair handled by the seller
- Ocean Bazar platform warranty — for selected product categories
Warranty type and duration are listed on the product page. Check before purchasing.
What is not covered
ConditionsWarranty claims are void in the following cases:
- Physical damage caused after delivery (drops, cracks, bends)
- Liquid or moisture damage
- Unauthorized repair, modification, or opening of the device
- Electrical damage from improper power use
- Normal wear and tear
- Damage from misuse or use outside recommended conditions
How to file a warranty claim
ProcessTo initiate a warranty claim:
- Open a support ticket from the order detail page
- Select "Warranty Claim" as the category
- Provide: order ID, product serial/IMEI number, description of issue
- Attach clear photos or a short video demonstrating the defect
- Our team will verify and route the claim to the appropriate service party
Warranty service timelines
TimelineTimelines vary by claim type:
- Claim review by Ocean Bazar team: 1–2 business days
- Brand service center repair: 7–21 business days (varies by brand)
- Seller-handled replacement: 3–7 business days
- Parts not available: up to 30 days — you will be notified