Refund Policy
Updated: April 2025Approved refunds are processed to the original payment method after order verification. Timelines vary by payment method and case type.
When refunds are approved
EligibilityRefunds are issued in the following cases:
- Order cancelled before dispatch
- Item not delivered within the maximum estimated window
- Item received is damaged, defective, or materially different from listing
- Return request approved and item passes inspection
- Duplicate or erroneous charge confirmed by our team
Refund timelines by payment method
TimelineProcessing time after approval:
- bKash / Nagad / Rocket / Upay — within 3 business days
- SSLCommerz (card/internet banking) — 5–10 business days depending on issuing bank
- OB Points (if used) — restored within 24 hours
- Cash on Delivery — refund via mobile wallet within 3 business days
All timelines start from the date our team marks the refund as approved, not from when you submit the request.
Partial refunds
ConditionsA partial refund may be issued when:
- Only part of a multi-item order is returned
- An item passes partial inspection (e.g. accessory missing)
- Delivery fee was already incurred and is non-refundable in that case
- A promotional discount applied only to part of the order
Failed or delayed refunds
ProcessIf your refund does not arrive within the stated window, first check your payment provider app or bank statement. If still missing, open a support ticket with your order number and payment method. Our team will trace and escalate within 2 business days.
Always include your Order ID when contacting support about a refund.
Non-refundable amounts
ConditionsThe following are generally not refunded:
- Service fees on successfully processed orders
- Shipping fees on orders where delivery was completed
- OB Points bonus redemptions (reversed, not cash-refunded)