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OceanBazar
Find answers quickly or get in touch with our team. We respond to all tickets within 1–2 business days.
Order Issues
Missing item, wrong product, delayed delivery
Returns & Refunds
Return eligibility, refund status, exchange
Payment Problems
Failed payment, double charge, refund timing
Delivery Tracking
Track your shipment, rescheduling, courier contact
Account & OB Points
Login issues, points balance, tier status
Warranty Claims
Product warranty, defect reporting, service
How we handle order disputes
Open a ticket
Include your Order ID and describe the issue clearly.
Team review
We investigate within 1–2 business days and may request evidence.
Decision
We notify you of the outcome — refund, replacement, or explanation.
Resolution
Approved actions are executed within the stated timelines.
Step-by-step return flow
Check eligibility
7-day window from delivery. Item must be unused and in original packaging.
Submit request
Go to My Orders → select item → Return / Dispute.
Pickup arranged
Once approved, courier pickup is arranged within 1–3 days.
Inspection & refund
After inspection passes, refund is initiated within 3 business days.
| Request type | Initial response | Resolution |
|---|---|---|
| General support query | 1–2 business days | 2–5 business days |
| Order dispute | 1–2 business days | 3–7 business days |
| Return request review | 1–2 business days | 5–10 business days |
| Refund (mobile wallet) | 1 business day | 1–3 business days |
| Refund (card/bank) | 1 business day | 5–10 business days |
| Warranty claim | 1–2 business days | 7–21 business days |
| Payment failure trace | 1 business day | 2–5 business days |
How do I return an item?
Go to My Orders, select the order, and tap "Return / Dispute". Fill in the reason and submit. Our team reviews within 1–2 business days.
When will I get my refund?
After your return is approved and the item passes inspection, refunds are processed within 1–3 business days for mobile wallets, or 5–10 days for card/bank payments.
My order hasn't arrived. What should I do?
Check your order tracking timeline first. If the estimated delivery window has passed, open a support ticket with your Order ID and we'll investigate.
Can I change my delivery address after placing an order?
Address changes are only possible before dispatch. Contact support immediately with your Order ID. We cannot change the address once the order is with the courier.
How do I apply for wholesale access?
Visit the Wholesale Hub page and fill in the application form. Our team reviews applications within 2–3 business days.
What payment methods are accepted?
We accept bKash, Nagad, Rocket, Upay, SSLCommerz (card & internet banking), and Cash on Delivery (up to ৳5,000).
My payment failed but money was deducted. What happens?
Failed payment deductions are auto-reversed by the payment provider within 3–5 business days. If not, open a ticket with your transaction reference number.
How do OB Points work?
You earn 1 OB Point for every ৳1 spent. Points can be redeemed for discounts at checkout. Bronze, Silver, and Gold tiers offer increasing redemption limits.
Support Tickets
Open a ticket for order disputes, payment issues, or product complaints. Full message history stored.
Open ticket →
Policy Documents
Read our Return, Refund, Shipping, Warranty, and Terms policies for complete details.
Read policies →