OceanBazar
Support Center
Find answers quickly or get in touch with our team. We respond to all tickets within 1–2 business days.
What do you need help with?
Dispute Process
How we handle order disputes
- Open a ticket — Include your Order ID and describe the issue clearly.
- Team review — We investigate within 1–2 business days and may request evidence.
- Decision — We notify you of the outcome — refund, replacement, or explanation.
- Resolution — Approved actions are executed within the stated timelines.
Return Process
Step-by-step return flow
- Check eligibility — 7-day window from delivery. Item must be unused and in original packaging.
- Submit request — Go to My Orders → select item → Return / Dispute.
- Pickup arranged — Once approved, courier pickup is arranged within 1–3 days.
- Inspection & refund — After inspection passes, refund is initiated within 3 business days.
Response & Resolution Timelines
| Request type | Initial response | Resolution |
|---|---|---|
| General support query | 1–2 business days | 2–5 business days |
| Order dispute | 1–2 business days | 3–7 business days |
| Return request review | 1–2 business days | 5–10 business days |
| Refund (mobile wallet) | 1 business day | 1–3 business days |
| Refund (card/bank) | 1 business day | 5–10 business days |
| Warranty claim | 1–2 business days | 7–21 business days |
| Payment failure trace | 1 business day | 2–5 business days |
Frequently Asked Questions
How do I return an item?
Go to My Orders, select the order, and tap "Return / Dispute". Fill in the reason and submit. Our team reviews within 1–2 business days.
When will I get my refund?
After your return is approved and the item passes inspection, refunds are processed within 1–3 business days for mobile wallets, or 5–10 days for card/bank payments.
My order hasn't arrived. What should I do?
Check your order tracking timeline first. If the estimated delivery window has passed, open a support ticket with your Order ID and we'll investigate.
Can I change my delivery address after placing an order?
Address changes are only possible before dispatch. Contact support immediately with your Order ID. We cannot change the address once the order is with the courier.
How do I apply for wholesale access?
Visit the Wholesale Hub page and fill in the application form. Our team reviews applications within 2–3 business days.
What payment methods are accepted?
We accept bKash, Nagad, Rocket, Upay, SSLCommerz (card & internet banking), and Cash on Delivery (up to ৳5,000).
My payment failed but money was deducted. What happens?
Failed payment deductions are auto-reversed by the payment provider within 3–5 business days. If not, open a ticket with your transaction reference number.
How do OB Points work?
You earn 1 OB Point for every ৳1 spent. Points can be redeemed for discounts at checkout. Bronze, Silver, and Gold tiers offer increasing redemption limits.