Refund Policy

When refunds are approved

Refunds are issued in the following cases:

• Order cancelled before dispatch
• Item not delivered within the maximum estimated window
• Item received is damaged, defective, or materially different from listing
• Return request approved and item passes inspection
• Duplicate or erroneous charge confirmed by our team

Refund timelines by payment method

Processing time after approval:

Approved refunds are completed within 7 to 10 working days from the date our team marks the refund as approved.

• Standard refund timeline — 7 to 10 working days after approval
• bKash / Nagad / Rocket / Upay — usually within 3–7 working days
• SSLCommerz (card/internet banking) — 7–10 working days depending on issuing bank
• OB Points (if used) — restored within 24 hours
• Cash on Delivery — refund via mobile wallet within 3–7 working days

Partial refunds

A partial refund may be issued when:

• Only part of a multi-item order is returned
• An item passes partial inspection (e.g. accessory missing)
• Delivery fee was already incurred and is non-refundable in that case
• A promotional discount applied only to part of the order

Failed or delayed refunds

If your refund does not arrive within the stated window, first check your payment provider app or bank statement. If still missing, open a support ticket with your order number and payment method. Our team will trace and escalate within 2 business days.

Always include your Order ID when contacting support about a refund.

Non-refundable amounts

The following are generally not refunded:

• Service fees on successfully processed orders
• Shipping fees on orders where delivery was completed
• OB Points bonus redemptions (reversed, not cash-refunded)